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FREQUENTLY ASKED QUESTIONS (FAQ)

 

Where are Soft99 products made?

Soft99 is a global leader in manufacturing car care goods. Products are designed in our R&D centre located in Kobe, Japan and the vast majority of them are made from A to Z in our factory in Sanda, near Kobe. Some products, like accessories, are made in Soft99 factories located outside of Japan.

Has the effectiveness of the products been tested? 

Quality is a fundamental value at Soft99. As a manufacturer operating in the Japanese market, we are legally obliged to subject each of our products to complex examinations. These tests are carried out by the government of Japan and the supervising body is JISC (Japan Industrial Standards Committee).

Find out more about this topic here

Some products have two versions – for light and for dark paintwork. Can using them alternately damage the car in any way?

Such division of products guarantees the best possible results depending on the type and colour of the paint. Soft99 products are completely safe for all surfaces. It means that there is no risk when using the products made for different kind of paintwork.

How much does delivery costs?

Delivery is free regardless of the cost of the order.

Are Soft99 products available stationary?

Yes, our products are available at our official Soft99 Concept Stores in Warsaw and Berlin, as well as at our partners who sell our products stationary. Click here to see nearest shops: map.soft99.eu

Do you supply product samples? 

In order to ensure the highest quality and best experience for our customers, we only supply our products in full-size, factory packaging.

Do you offer a discount for large orders?

For larger orders, we recommend visiting the Sets tab, where we have prepared special offers for product sets. If you buy a ready-made set, you will get products at a very favourable price. However, we do not offer individual discounts.

I would like to use Soft99 products, but I don't have a suitable place to apply them myself. What can I do?

In Soft99 we develop our network of car washes (Soft99 Car Wash) in Europe. These are places where our certified specialists work exclusively with Soft99 products. Such car washes are already located in Komorów near Warsaw, in Grodzisk Mazowiecki and in Poznań. If you want to learn more, feel free to ask us in our support chat.

I want to become a partner of Soft99, how can I find out details of cooperation and get a wholesale offer?

For inquiries regarding partnership and wholesale offers please contact our sales representatives by email: info@soft99.eu

What will I gain from co-operation with Soft99?

Co-operation with Soft99 is a guarantee of access to the highest quality Japanese products, as well as transparent, flexible and beneficial conditions of business partnership. As part of our partner agreements, we also guarantee marketing support – both for your stationary shop, and for your presence on the Internet. We constantly provide highest quality of photo/video marketing materials and specially crated, time-limited promotional offers.

 

Need help choosing the perfect wax for you? Or would you like to learn more about a specific product?

Contact us for in our support chat – we will reply as fast as possible!